We’re here to answer all your questions. We’ve gathered responses to the most common ones—and some more unexpected ones—to ensure your stay with us in Marbella is as seamless and enjoyable as possible. From local tips to our standout services, we’ve got you covered. Get ready to relax and enjoy without a care in the world!
By booking direct on our website and becoming an IHG® Rewards Club member, you'll enjoy what you can't get elsewhere.
- Guaranteed best rates when you book on our website
- Access to more flexible cancellation policies
- Complimentary WiFi for members
- Exclusive rewards member rates
- Custom stay preferences
- Earn credit towards reward nights
- Access to discounts on room upgrades
- Access to early check-in and late checkout
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Ask Us Anything You Want
FAQ KIMPTON LOS MONTEROS
Faqs
What are the check-in and check-out times?
Check-in is at 2:00 PM, and check-out is at 12:00 PM..
How much is charged for high-speed Internet/WiFi access?
All guests enjoy complimentary high-speed access throughout their stay.
Is the hotel completely non-smoking?
Yes, the hotel is entirely smoke-free, although smoking is permitted in outdoor areas.
Do you have a business center?
Yes, we offer an exclusive business center located next to the courtyard..
Do you have a pool?
Yes, we have an outdoor pool by the gardens, a heated indoor pool in the spa, and an infinity pool on the rooftop.
Do you have a spa? What are the hours?
Yes, our spa in Marbella is open Monday to Sunday from 10:00 AM to 8:00 PM.
Is it necessary to present my ID or passport at check-in?
Yes, ID is required at check-in.
Are rollaway beds, cribs, or playpens allowed in the rooms? Is there an additional charge?
Yes, cribs are available free of charge upon request.
What is your cancellation/deposit policy?
In accordance with applicable legislation, customers are not entitled to a withdrawal period for accommodation services provided by the hotel. When booking through the website, the terms and conditions of the selected room will include details about cancellations. Cancellation policies vary depending on the room type and requested dates and are specified at the time of booking. Prepaid reservations cannot be modified or canceled. Deposits will not be refunded if the reservation is canceled.
Do you have rooms for people with disabilities?
Yes, we offer accessible rooms with features such as grab bars, additional services, and wheelchair-adapted showers.
Do you have connecting rooms?
Yes, they are available upon request and subject to availability. However, we cannot guarantee that connecting rooms will be available.
I booked through a website other than the hotel's and need to make a change to my reservation. How do I do this?
If you booked through a third-party website, please contact your service provider directly to make changes to your reservation.
What is the minimum age required to check in?
The minimum age to check in is 18.
Up to what age do children stay for free?
Children stay for free up to the age of 18.
Does the hotel have parking? How much does it cost?
Yes, we offer complimentary parking at the resort, exclusively for guests.
Do you offer free airport transportation?
Unfortunately, we do not provide free airport transportation.
What are the operating hours for the restaurant/bar/lounge?
Azul Lounge Bar
Monday to Sunday
Lunch: 12:00 PM to 2:30 PM
Dinner: 7:00 PM to 11:00 PM
Bar: 7:00 AM to 12:00 AM
Jara
Monday to Sunday
Breakfast: 7:00 AM to 11:00 AM
Lunch: 12:00 PM to 4:30 PM
Dinner: 7:00 PM to 12:00 AM
Costa Club
Monday to Sunday
Bar: 11:00 AM to 8:00 PM
Escondido Rooftop
Monday to Sunday
Lunch: 12:00 PM to 4:30 PM
Dinner: 7:00 PM to 12:00 AM
I have questions about my bill. Who do I call?
Please contact our hotel directly at: +34
What payment methods are accepted for my room?
We accept all major credit cards.
Are pets allowed? Are there any weight, height, or breed restrictions?
Pets are welcome, with no restrictions, as long as they fit in our elevators.
Do you offer pet-free rooms for guests with allergies?
No, we do not have pet-free rooms.
Do you provide pet care or dog-walking services?
Yes, we offer these services for an additional charge. Simply make a request with our team, and they’ll be happy to arrange it.
I’d like flowers, chocolates, champagne, or gifts sent to my room. How do I arrange this?
Simply contact our customer service team.